These terms govern the provision of the SaoAI platform and services ("Services") by SaoAI ("SaoAI", "we", "us"), an independent service team operating from Prestige Obelisk, Kasturba Road, Bangalore, India, to the hotel, resort or other business that purchases them ("Client", "you"). Where a signed service agreement exists between us, that agreement prevails over these terms.
SaoAI provides an AI guest-experience platform: an AI assistant configured with your content (rooms, rates, policies, facilities, FAQs) that answers guest enquiries across the channels we connect, escalates sensitive matters to your staff, and reports performance weekly. Services expressly exclude PMS/OTA/CRM integrations, hardware, telephony, third-party channel fees and content production unless agreed in writing.
We may offer a complimentary pilot (typically 48 hours) on your content. Pilots are provided "as is" for evaluation and create no obligation to purchase. We may end a pilot at any time.
The AI assistant generates replies from the content you supply. Final booking confirmations, pricing exceptions, complaints, refunds, health, safety and legal matters remain your responsibility and should be handled by your staff. We configure escalation rules to route such matters to humans, but you remain responsible for the guest relationship and for reviewing outputs during the pilot period.
We target 99.5% monthly availability excluding scheduled maintenance notified in advance. Support is by email at contact@saoai.net; response targets are stated in your plan (priority support applies to Prestige and Enterprise).
Subscriptions continue monthly until terminated. Either party may terminate for convenience with 30 days' written notice effective at the end of the then-current billing period, or immediately for an unremedied material breach (15 days to remedy). On termination, we will delete or return your content and conversation data within 30 days on request, subject to legal retention obligations.
You retain all rights in your content, brand, rates and guest data. We retain all rights in the platform, models, prompts, configuration and know-how. You receive a non-exclusive, non-transferable right to use the Services during the term.
To the maximum extent permitted by law, our total aggregate liability is limited to the fees you paid in the 3 months preceding the claim. Neither party is liable for indirect or consequential loss, including lost profits or lost bookings.
Each party keeps the other's confidential information confidential. Guest conversation data belongs to you; we process it solely to provide and improve the Services. See our Privacy Policy for details.
These terms are governed by the laws of India, and the courts of Bangalore have jurisdiction, unless a signed agreement specifies otherwise (international clients may agree on SIAC arbitration, seat Singapore, in English).
We may update these terms; material changes will be notified by email at least 30 days before they take effect for existing subscribers.